Refund & Returns Policy

Refund and Return Policy

At GLOWREGEN, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, we are here to assist you! Please carefully review our refund and return policy below:

1. Refund and Return Window

You can request a return or refund within 30 days from the date you received your product. Unfortunately, we are unable to offer refunds or exchanges after this period has passed.

To proceed with your return or refund request, we kindly ask you to provide proof of purchase or a receipt. This will help us expedite the process.

Please note: Do not send your product back to the manufacturer directly. We will guide you through the appropriate return process.

2. Eligibility for Refunds and Returns

Eligible Items for Refund or Return:

  • Damaged Products: If the product arrives damaged, please provide photo evidence of the damage, and we will issue a refund or exchange.
  • Defective Items: If the product is defective upon arrival, please send us video proof of the issue.
  • Lost Products: If the product was lost during delivery, please provide proof of loss from the carrier, and we will proceed with a refund.

Items Not Eligible for Refund or Return:

  • Opened or Used Products: Due to health and safety concerns, opened or used products cannot be returned.
  • Customer Change of Mind: We do not accept returns or refunds based on customer remorse. Please review product details carefully before making your purchase.
  • Certain Products: Products such as neurotoxins and Saxenda are not eligible for return or refund due to regulatory and health reasons.

Please note, all sales are final unless the item meets the above criteria for damaged or lost goods.

3. Refund Process

  1. Requesting a Refund: If you wish to return a product, please ensure the return request is made within 30 days of receiving the item. Provide photos or videos of the product and any damage.
  2. Inspection and Approval: Once we receive your return, we will inspect the item and notify you via email regarding the approval or rejection of your refund.
  3. Refund Method: If approved, your refund will be processed through your original payment method within a certain number of business days. Please note, refunds may take a few days to reflect in your account, depending on your bank.

4. Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account again.
  • Contact your credit card company, as there may be processing time before the refund is posted.
  • Contact your bank as they may have additional processing time for refunds.

If you’ve completed these steps and still have not received your refund, please contact us at glowregenkr@gmail.com.

5. Sale Items

Sale items are not eligible for a refund. Only regular-priced items are eligible for refunds.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at glowregenkr@gmail.com and we will guide you through the exchange process.

7. Shipping for Returns

To return your product, please mail it back to us at the address provided upon request. Customers are responsible for return shipping costs. Shipping costs are non-refundable, and the return shipping fee will be deducted from your refund amount.

If the item is valuable or requires special handling, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

8. Warranty (Applicable to Specific Products)

Certain products, such as electronic devices, come with a limited warranty. Please refer to the individual product warranty details for specific coverage information. Warranty claims are only accepted under certain conditions, and may include repair or replacement of the product.

We value your business and are committed to providing excellent customer service. If you have any questions or concerns, please don't hesitate to reach out to us. We are here to assist you!

Thank you for shopping with GLOWREGEN.